1. Overview
At GenealogyDirect, we are committed to providing a reliable and satisfactory experience. This Refund Policy explains our approach to payments, refunds, and customer satisfaction. By using our platform, you agree to these terms.
2. Payment Policy
Requestors are only charged when their requested documents are successfully found and delivered. This ensures you pay for results, not for unsuccessful searches or incomplete requests.
3. Satisfaction Guarantee
We strive to meet your expectations. If you are dissatisfied with the document or service provided, you may request a refund within 14 days of delivery. Refunds under this guarantee will be reviewed on a case-by-case basis to ensure fairness and prevent abuse.
4. Limitations and Exceptions
Refunds may be denied in the following cases:
- Bad Faith: Requests made with malicious intent or unreasonable expectations.
- Extreme Situations: Issues beyond our control, such as document inaccuracies from the source archive.
5. Process for Requesting a Refund
To request a refund, follow these steps:
- Contact GenealogyDirect at refunds@genealogydirect.net within 14 days of delivery.
- Provide the following details:
- Your name and email address associated with your account.
- The transaction ID and date.
- A detailed explanation of why you are dissatisfied.
- GenealogyDirect will review your request and respond within 7-14 business days.
6. Resolution Timeline
Refund requests are typically reviewed and resolved within 7-14 business days. If approved, the refund will be credited to your original payment method.
7. Third-Party Payment Providers
All payments are processed through third-party providers (e.g., Stripe). Refunds will be issued in accordance with the policies of the respective payment provider and may be subject to their processing times.
8. Contact Information
For questions or concerns about this Refund Policy, contact us at:
GenealogyDirect
Email: refunds@genealogydirect.net